Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the standard shipping time for sports equipment?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Can I return a product if it doesn't fit correctly?
Yes, we offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are the products at Spanner.Store authentic?
Absolutely. We are authorized retailers for all the brands we carry, ensuring that every piece of equipment and apparel is 100% genuine and covered by manufacturer warranties.
Do you offer bulk discounts for sports teams or clubs?
We do! For orders involving more than 15 units of the same item, please contact our team sales department at [email protected] for custom pricing and branding options.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.